Delivery & Returns

We hope that you are thrilled with your purchase at Dazzle Diamonds Specialist Handcrafted Candles.

Contact us at if you have any questions, we are always on hand to assistance our customers.

Email us at: [email protected]

Call us on 0203 540 5045

Monday – Friday 9 am-5 pm.

DELIVERY

Please note*

Due to postal strikes, delays to deliveries may occur, unfortunately, we cannot be held responsible for any delays.

Thank you for your patience.

Standard Delivery

• All orders for delivery are charged at the amount shown in the shipping column on the order.
• All items are posted first class within the UK.
• Please allow 5-7 working days from the time of your order for delivery.
• First Class Royal Mail we anticipate deliveries to arrive within 1-5 days of your order date.
• For more information and delivery estimates, all information will be available at the checkout

Pricing:

Our standard shipping price is £3.99 for orders with weights over 25 kg.

Orders over £120 excluding wax and VAT are shipped free of charge.

All our shipping prices are based solely on the weight of the packaged item along with the postcode and delivery destination and excluding VAT.

Please see below for more information.

0-200g = Free

200g+ = £3.99

Hampers = £8.99

RETURNS AND REFUNDS

We take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur.

We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery.

Returned items must in the original packaging and be unused for refunds.

Missing and/or damaged items must be reported within 48 hours of receipt delivery.

Please note, we can only provide replacements for damaged items with photo evidence.

Do not dispose of any damaged items as we may need them in order to replace them.

We will gladly refund all goods up to 14 days from delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.
Please ensure you include the full name on the order include the order date and number along with the reason for your return.#

To return goods, send items to:
Dazzle Diamonds Specialist Handcrafted Candles
71-75 Shelton
Covent Garden
London WC2H 9JQ

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

No refunds or exchanges are available after 14 days of the date of purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

At Dazzle Diamonds Specialist Handcrafted Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% customers, satisfaction guaranteed.